Frequently Asked Questions

Ordering

How do I place an order?
Place your order directly on our website. You can also create an account for faster, easier ordering in the future.

Are there discounts available?
Yes, we offer bulk unit discounts. Contact our team directly for custom pricing requests.

Can I pick up my units?
For orders of 50+ units, pickup is available from our Hong Kong warehouse.

How do I track my order?
You’ll receive email updates on your order status. Creating an account also lets you track orders directly.

Can you edit the declaration value?
Yes — simply add your request to the order notes.

Payment

What payment methods do you accept?
BTC is our preferred payment method. We also accept ETH, USDT, and other cryptocurrencies upon request.

What happens if I don’t pay in time?
Your payment address is linked to your order. If a delay occurs due to exchange processing times, our system automatically reopens the order once payment is detected. You can also contact our team to manually extend your payment window.

Customs

Are there customs charges?
Customs charges may apply depending on your country’s import regulations.

Do you provide documentation?
Yes, all shipments include the required documentation for customs compliance.

Shipping

When will my order ship?
Orders ship within the timeframe listed on the product page.

How do you ship?
We use DHL for express shipping and UPS for standard shipping. In some countries, alternative couriers may be used. Tracking is always provided.

When will I receive tracking information?
Tracking is provided within 24 hours of shipment.

Warranty

What warranty is offered?
All machines come with our own 2-year warranty. Manufacturer warranty is also available where applicable.

What if my machine fails?
Contact our support team with details and photos of the issue. Our team will diagnose the problem:

• If faulty: We’ll ship a replacement unit immediately (subject to stock availability), along with a return box for your faulty unit. Simply return the faulty unit after receiving the replacement.
• If no stock is available: We’ll arrange courier pickup, repair the unit, and ship it back to you.